Policies, Security, and Help

Terms of Service

Last updated: 2025-12-12

1) Agreement and Scope

These Terms govern your access to and use of Edify Suite (the “Service”). By using the Service, you accept these Terms on behalf of yourself and any entity you represent.

2) Definitions

• “Customer Data” means information you submit to the Service (e.g., clients, projects, sales, SOPs).
• “Paid Plan” means a subscription tier with recurring fees.
• “Beta Features” means features labeled alpha/beta/preview.

3) Eligibility and Accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for account credentials and all activity under your account.
• Notify us promptly about any unauthorized access.

4) Plans, Trials, Billing, Taxes, Refunds

• Fees for Paid Plans are billed in advance on a recurring basis unless stated otherwise.
• Trials/promotions are subject to their displayed terms and may change or end.
• Prices may change for future billing cycles with prior notice; taxes may apply.
• You may cancel anytime; service continues until the end of the current term.
• Unless required by law, fees are non-refundable once a term begins.

5) Acceptable Use

• No unlawful, infringing, or harmful content or activities.
• No attempts to bypass security, RLS tenancy, or rate limits; no scraping outside permitted APIs.
• No interference with the Service’s integrity or availability.

6) Customer Data and License

You own Customer Data. You grant us a non-exclusive, worldwide license to host, process, and transmit Customer Data as necessary to provide and improve the Service and to comply with law.

7) Third‑Party Services

Integrations with third parties (e.g., authentication, email, payments, storage) are subject to their terms and policies. We are not responsible for third-party services.

8) Beta Features

Beta Features are provided “as is,” may change or end at any time, and may be subject to additional terms.

9) Confidentiality

Each party may receive the other’s confidential information and will protect it using reasonable safeguards, using it only to perform under these Terms and disclosing it only to personnel/processors under confidentiality obligations.

10) Intellectual Property and Feedback

The Service is owned by us and our licensors. We may use feedback without restriction.

11) Service Level and Support

• The Service is provided on a commercially reasonable efforts basis and may be unavailable due to maintenance, provider outages, or events beyond our control.
• Support channels are available via the Contact tab; response times vary by plan and severity.

12) Data Export and Deletion

• You may export or delete Customer Data via in-product tools where available.
• Backups may persist for a limited time after deletion as part of disaster recovery.

13) Compliance, Export Controls, Sanctions

You represent you are not barred from using the Service under applicable laws. You will comply with export controls and sanctions regimes.

14) Government Use

The Service is commercial computer software; government users acquire only those rights set forth in these Terms.

15) Indemnification

You will defend and indemnify us from claims arising out of Customer Data or your breach of these Terms, to the extent permitted by law.

16) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR LOST PROFITS/REVENUE/DATA. OUR AGGREGATE LIABILITY IS LIMITED TO FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE EVENT.

18) Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control.

19) Governing Law; Venue; Arbitration; Class Waiver

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law rules. Exclusive venue lies in state or federal courts located in San Francisco County, California, unless arbitration is required. Where permitted, disputes will be resolved by binding individual arbitration; class and representative actions are waived. Nothing prevents either party from seeking relief in small‑claims court where jurisdictional limits apply.

19A) Auto‑Renewal Disclosures (California)

• Subscriptions renew automatically until canceled.
• Renewal frequency and current price are shown at checkout and in Billing.
• By starting a Paid Plan, you authorize recurring charges to your payment method until you cancel.
• How to cancel: in the app, go to Plans/Billing and select Cancel; or email support@edifysuite.com. Cancellations take effect at the end of the current term.
• We will send notice of material changes to price or terms in advance of renewal where required.
• We send a post‑purchase acknowledgment email that includes the auto‑renewal terms and how to cancel.
• For annual plans and qualifying trials, we send renewal reminders within the timeframes required by California law.
• If we fail to obtain your affirmative consent to auto‑renewal or to provide an easy online cancel method, you may request a refund of the renewal per California law.

20) Notices

We may provide notices via email or in‑app. Legal notices should follow the Contact tab instructions.

21) Assignment and Changes

You may not assign these Terms without our consent. We may assign in connection with a merger or sale. We may update these Terms; material changes will be noticed by reasonable means.

22) Entire Agreement; Severability

These Terms constitute the entire agreement. If a provision is unenforceable, the remainder remains in effect.